Earnest Mutts Pet Store

Delivery


Shipping & Delivery

Shopping at Earnest Mutts means you can save money and time. There's free delivery for orders above $69. Our prices are easy on your wallet plus you can spend more time with your pet instead of running errands for their stuff. With a click, you can select your product and delivery schedule. Simple.

Delivery will be 2 working days from which you can select the date and time at your convenience. Please note that there will be a fee of $5 for re-delivery. Items can only be delivered separately provided each delivery is $69 or more.

Exchange policy

  • We have a 5 days return & exchange policy due to manufacturer's defect or incorrect products delivered. If 5 days have gone by since your purchase, we can’t offer you a refund or exchange unfortunately.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

  • Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@earnestmutts.com or through the contact us form.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Privacy & Security

    SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, contact number and email address.
    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

    SECTION 2 - CONSENT

    How do you get my consent?
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    How do I withdraw my consent?
    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@earnestmutts.com

    SECTION 3 - DISCLOSURE

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    Payment:
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard.
    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


    SECTION 6 - SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
    We do not store any credit card or payment gateways information on our database.